Privacy policy

AQUON is operated by Kiyas Lab Private Limited. This policy explains how information is handled when you use drinkaquon.com, place an order or contact us.

Information used to run the store

Depending on your interaction, information may include your name, contact details, delivery and billing addresses, account and order details, payment status, support messages and device/browser activity. Payment processing is provided through checkout and payment service providers. Do not send card security codes, OTPs, PINs or passwords to customer support.

Why information is used

We use relevant information to accept and fulfil orders, take and reconcile payments, provide tracking and support, handle returns, secure the store, prevent fraud and meet legal obligations. Marketing and optional analytics are handled according to the consent, preferences and other requirements applicable to those activities.

Service providers

Shopify hosts the store. Checkout/payment providers, delivery partners, support services and other providers may receive information necessary for their role. Information may also be disclosed where legally required or to protect lawful rights. We do not treat a purchase as permission for unlimited unrelated marketing.

Cookies and marketing choices

Cookies and similar technologies may support cart/session functionality, preferences, measurement and advertising. Use the site's available consent controls and your browser settings to manage them. Blocking essential cookies may affect shopping functions. You may unsubscribe from promotional email using its unsubscribe link; essential order or service messages may still be sent.

Retention, security and transfers

We retain information for the purposes described above and for applicable accounting, legal and dispute-resolution requirements, then delete or anonymise it when no longer needed. We use appropriate safeguards, but no system is completely secure. Service providers may process information outside India, subject to safeguards and legal requirements that apply.

Your requests and complaints

You may contact us to request access, correction or deletion of your information, withdraw consent where applicable, or raise a privacy complaint. We may verify identity and explain any lawful reason that prevents immediate fulfilment, such as required transaction records. We will not discriminate against you for exercising applicable rights.

Children

The store is intended for adults. Contact us if you believe a child has supplied personal information without appropriate authority so that we can investigate and take appropriate action.

Updates and contact

We will publish changes with an updated effective date and provide further notice where required. For privacy requests, contact karan@drinkaquon.com; for order support use care@drinkaquon.com.

Nothing in this policy limits your rights under applicable consumer law, including remedies for defective, unsafe, misdescribed or incorrectly supplied products. Any more generous return promise made when you placed your order will be honoured.

AQUON is operated by Kiyas Lab Private Limited, CIN U47219DL2025PTC459738. Registered office: Unit No. 201, 203 & 204, 2nd Floor, GD-ITL Northex Towers, A-9 Netaji Subhash Place, Pitampura, Delhi – 110034, India. Customer care: care@drinkaquon.com · +91 8287350945.

Grievance officer

Suraj, Grievance officer
Email: care@drinkaquon.com
Phone: +91 8287350945

Please include your order number, contact details and the issue you would like us to resolve. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, as required by applicable law. You may also use the consumer redressal channels available under Indian law.