Terms of service
1. About these terms
These terms govern use of drinkaquon.com and orders placed directly with AQUON, operated by Kiyas Lab Private Limited. Read them alongside our return and refund policy, shipping policy and privacy policy. The privacy policy governs personal-data matters. If an order-specific offer gives you a more generous benefit, we will honour it.
2. Eligibility and account security
You must be at least 18 and legally competent to enter a contract to place an order. Keep contact and delivery details accurate and protect your account credentials. Notify us if you suspect unauthorised account use. Website access must not be used for fraud, unlawful activity, malicious code or interference with other customers.
3. Product information and use
Read the product label, ingredient and allergen information, serving directions and suitability guidance before use. Screen colours and packaging presentation can vary, but this does not excuse materially incorrect descriptions or defective goods. Product information is not a substitute for individual medical advice.
4. Prices, payment and orders
Prices are displayed in Indian rupees. The checkout shows the total payable, including applicable taxes and any disclosed shipping charges or discounts, before confirmation. Prepaid and cash-on-delivery options are available where shown. An automated order acknowledgement confirms receipt; if we cannot fulfil an order because of stock, a material pricing error or another genuine issue, we will contact you and refund any amount collected for the unfulfilled order. We will not substitute goods or charge a higher corrected price without your agreement.
5. Bundles and promotional gifts
The pack selector and checkout state the paid quantity, any free boxes and included gifts. A 3 + 1 offer means four boxes in total, not three. Promotional items are part of the offer accepted with your order. If an included item cannot be supplied, we will contact you to agree an appropriate resolution. Reference values are not additional charges.
6. Delivery, title and returns
Delivery estimates and tracking are covered by the shipping policy. Ownership transfers when payment is complete and the goods have been delivered to you. We remain responsible for addressing goods lost or damaged before delivery, subject to applicable law. Cancellation, return and refund rights are governed by the linked return policy; nothing here overrides those rights.
7. Recurring purchases
A one-time purchase does not authorise repeat charges. If a recurring plan is offered, it requires a separate, explicit agreement showing the charge, billing frequency, renewal terms and cancellation method before enrolment. These terms alone do not enrol you in a subscription.
8. Reviews and intellectual property
You may submit honest, relevant reviews and feedback. Do not post unlawful, misleading or infringing material. We may moderate spam or unlawful content; a negative rating alone is not a reason to remove an honest review. AQUON branding, site design and content are owned by or licensed to Kiyas Lab Private Limited. You may browse and use the site for lawful personal shopping; commercial reproduction requires permission unless permitted by law.
9. Third-party services and personal information
Shopify and other service providers support checkout, payment, delivery and store functions. Their applicable terms may govern their services. AQUON remains responsible for its own obligations to you. See the privacy policy for how information is handled.
10. Service issues and legal rights
We take reasonable steps to operate the store reliably, but access may be interrupted. We will communicate material order delays and available remedies. Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded. No blanket disclaimer of product safety or quality overrides applicable law.
11. Complaints and disputes
Contact care@drinkaquon.com with your order number and concern. These terms are governed by Indian law. You retain access to the consumer authorities, commissions and courts available under applicable law; contacting support first does not remove those rights.
12. Changes
We may update these terms for future use and orders, with an updated effective date. Changes do not retrospectively reduce rights or benefits attached to an existing order.
Nothing in this policy limits your rights under applicable consumer law, including remedies for defective, unsafe, misdescribed or incorrectly supplied products. Any more generous return promise made when you placed your order will be honoured.
AQUON is operated by Kiyas Lab Private Limited, CIN U47219DL2025PTC459738. Registered office: Unit No. 201, 203 & 204, 2nd Floor, GD-ITL Northex Towers, A-9 Netaji Subhash Place, Pitampura, Delhi – 110034, India. Customer care: care@drinkaquon.com · +91 8287350945.
Grievance officer
Suraj, Grievance officer
Email: care@drinkaquon.com
Phone: +91 8287350945
Please include your order number, contact details and the issue you would like us to resolve. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, as required by applicable law. You may also use the consumer redressal channels available under Indian law.