Terms of service
Last updated: may 1, 2026
This document is an electronic record under the Information Technology Act, 2000, and the rules made thereunder, as well as the amended provisions pertaining to electronic records in various statutes amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
OVERVIEW
This website, https://drinkaquon.com (the "Site," "Website," or "Platform"), is owned and operated by Kiyas Lab Private Limited ("Kiyas Lab," "AQUON," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, having its registered office at [Registered Office Address, Delhi – PIN]. AQUON™ is a brand owned by Kiyas Lab Private Limited.
The terms "you," "your," and "User" refer to you as an individual visiting, browsing, or transacting on the Site, or, if you are entering into these Terms on behalf of an entity, to such entity. Kiyas Lab offers this Site, including all information, products, tools, and services available through it (collectively, the "Service"), to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site, registering an account, or placing an order with us, you agree to be bound by these Terms of Service ("Terms," "Terms of Service"), together with any additional terms, conditions, and policies referenced herein or available by hyperlink — including our Shipping Policy, Delivery Policy, Return / Exchange Policy, and Privacy Policy. Please read these Terms carefully before accessing or using our Site. If you do not agree to all of the terms and conditions of this agreement, you may not access the Site or use any part of the Service.
These Terms apply to all users of the Site, including without limitation visitors, browsers, customers, vendors, merchants, and contributors of content. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
We reserve the right to update, change, or replace any part of these Terms at any time by posting the revised version on this page. It is your responsibility to review this page periodically. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age and legally competent to enter into a binding contract under Indian law. If you are entering into these Terms on behalf of an entity, you represent that you have the authority to bind such entity.
You may not use our products for any unlawful or unauthorized purpose, nor may you, in the use of the Service, violate any laws applicable in your jurisdiction (including, but not limited to, intellectual property laws). You may not purchase any products through the Site for the purpose of resale or commercial redistribution without our prior written consent. You may not use any automated tools, bots, or scripts to make purchases on your behalf, nor may you attempt to circumvent any technical safeguards designed to detect such activity.
You must not transmit any worms, viruses, or any code of a destructive nature through the Site. Any breach or violation of these Terms will result in immediate termination of your access to the Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone, for any reason, at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks, as well as changes required to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information, which is provided for reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof, including any product or product line) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 — PRODUCTS AND SERVICES
Certain products may be available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only in accordance with our Return / Exchange Policy.
We have made every effort to display the colours, packaging, and images of our products as accurately as possible. However, we cannot guarantee that your device's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this Site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Title to your ordered product transfers to you only once we have received payment in full and the product has been delivered to you.
SECTION 6 — SUBSCRIPTIONS AND AUTO-RENEWAL
By purchasing a subscription through our Site (a "Subscription"), you become a "Subscriber" with the right to periodically receive AQUON products as part of such Subscription, with the quantity, fees, and frequency of deliveries specified at the time of Subscription purchase. Each AQUON Subscription is personal and non-transferable.
Subscription Cycle: Each AQUON Subscription delivery contains 24 sachets — designed for a 4-week cycle of 6 sachets per week, with 1 rest day weekly to support balanced hydration. Subscription orders are dispatched every 4 weeks.
Pricing: The Subscription fee charged will be the price displayed on the Site on the date you register as a Subscriber. We reserve the right to change Subscription prices at any time. We do not provide price protection or refunds in the event of promotions, discounts, or price decreases between billing cycles.
Payment: Subscription payments are processed in Indian Rupees (INR) through our authorised payment gateway partners. By enrolling in a Subscription, you authorise us (and our payment processor) to charge your saved payment method on each renewal date.
Auto-Renewal Notice: YOUR AQUON SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH 4-WEEK CYCLE. WE WILL SEND YOU A REMINDER EMAIL PRIOR TO EACH RENEWAL, AFTER WHICH WE WILL CHARGE YOUR SAVED PAYMENT METHOD WITH THE APPLICABLE SUBSCRIPTION FEE AND ANY APPLICABLE TAXES, UNLESS YOU CANCEL OR PAUSE YOUR SUBSCRIPTION BEFORE THE RENEWAL DATE.
Cancellation, Pause, and Modification: You may cancel, pause, or modify your AQUON Subscription at any time through your account dashboard on the Site or by writing to us at care@drinkaquon.com. Any changes must be submitted before the next renewal is processed. Once an order has been processed, we cannot guarantee that modifications or cancellations can be accommodated. Cancellation of a Subscription does not cancel an order that has already been processed; that order will proceed through fulfilment and you will be charged for it.
Subscription fees already paid are non-refundable. You will continue to enjoy your Subscription benefits through the end of the then-current Subscription period.
SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, or the same billing or shipping address.
A maximum of 30 units may be purchased per order from a single customer account, unless expressly approved by us in writing. Promotional offers may be subject to additional quantity restrictions, which will be displayed on the Site at the time of the offer. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. Any order suspected of not being for personal consumption may be declined and refunded at our sole discretion. We further reserve the right to block any account from which such suspected orders originate.
In the event we make a change to or cancel an order, we may attempt to notify you using the email address or phone number provided at the time of order.
You agree to provide current, complete, and accurate purchase and account information for all transactions made on our Site. You agree to promptly update your account details, including your email address and saved payment information, so that we can complete your transactions and contact you as needed.
For more details regarding refunds, please review our Return / Exchange Policy.
SECTION 8 — YOUR ACCOUNT AND SECURITY
To place orders or manage Subscriptions on the Site, you may be required to register an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:
- Immediately notify us at care@drinkaquon.com of any unauthorised use or breach of your account;
- Ensure that you log out at the end of each session.
We shall not be liable for any loss or damage arising from your failure to comply with the above.
SECTION 9 — PRODUCT AUTHENTICITY
All AQUON products sold on this Site are sourced and dispatched directly from Kiyas Lab Private Limited or its authorised manufacturing partners. You can be assured of the authenticity, freshness, and quality of every product purchased through drinkaquon.com.
SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide you with access to third-party tools (including, without limitation, payment gateways, logistics partners, analytics providers, and review platforms) over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion. You should ensure that you are familiar with and accept the terms on which such tools are provided by the relevant third-party provider(s).
SECTION 11 — THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such third-party materials, and we do not warrant and shall not be liable for any third-party materials, websites, products, or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.
SECTION 12 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request or otherwise, you send us creative ideas, suggestions, proposals, plans, reviews, photos, or other materials, whether online, by email, by post, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any Comments you forward to us in any medium. We are under no obligation to (i) maintain any Comments in confidence, (ii) pay compensation for any Comments, or (iii) respond to any Comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We assume no liability for any Comments posted by you or any third party. You may not post reviews of products you have not purchased through our Site.
SECTION 13 — INTELLECTUAL PROPERTY
All content on this Site — including text, images, graphics, logos, product packaging, photographs, illustrations, copy, audio, video, software, and the AQUON™ name and brand — is owned by or licensed to Kiyas Lab Private Limited and is protected under applicable Indian and international copyright, trademark, and intellectual property laws.
You are permitted to browse this Site for personal, non-commercial purposes only. No part of the Site or its content may be reproduced, sold, modified, distributed, or incorporated into any other work, publication, or website, in any medium, without our prior written consent.
AQUON™ is a trademark of Kiyas Lab Private Limited. All other trademarks displayed on this Site are the property of their respective owners.
SECTION 14 — PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy, available at [drinkaquon.com/privacy-policy].
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information on the Site, except as required by law.
SECTION 16 — PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, central, state, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website; or (l) to purchase any products with the intent of reselling them or artificially creating scarcity.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 17 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that, from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered to you through the Service are (except as expressly stated by us) provided on an "as is" and "as available" basis, without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Kiyas Lab Private Limited, or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any product purchased through the Service. Our total liability under any claim shall not exceed the amount you paid for the specific order to which the claim relates.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Kiyas Lab Private Limited and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable legal fees, made by any third party arising out of or related to your breach of these Terms or any policy referenced herein, or your violation of any law or the rights of any third party.
SECTION 19 — FORCE MAJEURE
We shall not be liable for any delay, failure, or interruption in the Service or in the delivery of products due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, strikes, civil unrest, courier disruptions, internet or technology failures, or any other event of force majeure.
SECTION 20 — SEVERABILITY
In the event that any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity or enforceability of any other remaining provisions.
SECTION 21 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Site and notifying us that you no longer wish to use our Service.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Service (or any part thereof).
SECTION 22 — GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION
These Terms and any separate agreements through which we provide you the Service shall be governed by and construed in accordance with the laws of the Republic of India.
Any dispute, difference, or claim arising out of or in connection with these Terms — including the validity, interpretation, performance, or breach thereof — shall first be attempted to be resolved through good-faith discussions between the parties. If the dispute is not resolved within 30 days of written notice, it shall be referred to arbitration by a sole arbitrator mutually appointed by the parties, in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time). The seat and venue of arbitration shall be New Delhi, India. The arbitration proceedings shall be conducted in English, and the award rendered by the arbitrator shall be final and binding on the parties.
Subject to the arbitration clause above, the courts at New Delhi shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms.
SECTION 23 — ENTIRE AGREEMENT
The failure of Kiyas Lab to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with all policies and operating rules posted by us on this Site (including the Shipping Policy, Delivery Policy, Return / Exchange Policy, and Privacy Policy), constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 24 — UPDATES TO TERMS
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. Your continued use of or access to the Site or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
For any questions or concerns regarding these Terms of Service, please contact us at:
Kiyas Lab Private Limited [Registered Office Address, Delhi – PIN] Email: care@drinkaquon.com Website: https://drinkaquon.com CIN: [U47219DL2025PTC459738] GSTIN: [07AAMCK4106A1ZZ]