Shipping policy

We deliver across India to serviceable PIN codes. Availability and any delivery charges are shown before you confirm your order. Current AQUON Pack of 24 and bundle offers include free shipping as advertised. If a separate product or channel has different terms, those must be clearly shown before purchase.

Processing and tracking

Orders are normally processed and dispatched within 24–48 working hours. You receive an order confirmation and, after dispatch, a tracking link or tracking details. Dispatch and transit estimates are different; a dispatch estimate is not a promise of delivery on the same day.

Transit estimates

After dispatch, typical delivery estimates are 2–4 working days for metro cities, 5–9 working days for other cities and 7–12 working days for remote locations, including North-East states, Jammu & Kashmir, Ladakh and island territories. These are estimates, not guarantees. Courier disruption, severe weather, holidays and address issues can affect delivery. Contact us if tracking stops updating or the stated estimate has passed.

Cash on delivery and split shipments

Cash on delivery is available for serviceable orders, including eligible offers. Pay only the amount shown for the shipment. If an order is split, we will provide tracking for each shipment and clarify any COD amount allocated to it; you should not pay the full order total more than once.

Address and serviceability

Provide a complete address, correct PIN code and reachable phone number. Contact us promptly to request a correction. If a prepaid order cannot be delivered because the destination is not serviceable, we will notify you and refund the unfulfilled order.

Damaged, missing or incorrect deliveries

If a package is visibly damaged or tampered with, you may refuse it and notify support promptly. If already accepted, retain the packaging and contact us with your order number and photographs where available. See our return and refund policy for remedies. A delivery scan does not prevent you from reporting a missing parcel.

Nothing in this policy limits your rights under applicable consumer law, including remedies for defective, unsafe, misdescribed or incorrectly supplied products. Any more generous return promise made when you placed your order will be honoured.

AQUON is operated by Kiyas Lab Private Limited, CIN U47219DL2025PTC459738. Registered office: Unit No. 201, 203 & 204, 2nd Floor, GD-ITL Northex Towers, A-9 Netaji Subhash Place, Pitampura, Delhi – 110034, India. Customer care: care@drinkaquon.com · +91 8287350945.

Grievance officer

Suraj, Grievance officer
Email: care@drinkaquon.com
Phone: +91 8287350945

Please include your order number, contact details and the issue you would like us to resolve. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, as required by applicable law. You may also use the consumer redressal channels available under Indian law.