Refund policy

This policy covers orders placed directly with AQUON. For marketplace orders, contact the marketplace through which you purchased.

Change-of-mind returns

You may request a return within 7 days of delivery. Keep the original packaging and at least 22 of the original 24 sachets in each pouch being returned. The goods must not have been damaged, altered or tampered with after delivery. Keep your order confirmation or other proof of purchase. These conditions apply to change-of-mind returns; they do not remove remedies for faulty or incorrect goods.

Requesting a return

Email care@drinkaquon.com with your order number, contact details and reason for return. Include photographs where relevant. Contact us before shipping anything back; we will confirm the return address and instructions. We inspect returned goods and explain the outcome of your request.

Return shipping

For an eligible change-of-mind return, you arrange and pay for return shipping. Those return-shipping costs are not refundable. For damaged, defective or incorrect goods, contact us so that we can arrange an appropriate remedy without charging you the cost of correcting our error.

Damage or incorrect items

Please report visible transit damage or an incorrect item within 48 hours of delivery where possible, with photographs of the product and packaging. Do not consume a product if its seal is broken or safety is in doubt. We will assess the issue and arrange replacement, correction or a refund as appropriate. The 48-hour reporting request does not exclude statutory remedies for an issue discovered later.

Refunds

After inspection, we will notify you of approval or explain why a request is declined. Approved refunds are normally processed within 5–10 business days. Bank or payment-provider processing can affect when the credit appears. Prepaid refunds normally go to the original payment method. For a cash-on-delivery refund, support will confirm a suitable bank or UPI route with you; never share an OTP, PIN or account password. Original shipping charges, if any, are refundable when the return is due to damaged, defective or incorrect goods.

Bundles and gifts

Please identify the affected boxes and any included gift when you contact us, so support can give instructions for that specific order. Refunds reflect the amount actually paid, not a crossed-out reference price. We will explain any proposed adjustment before processing it and will not impose an undisclosed gift deduction.

Cancellations

Contact us as soon as you wish to cancel or change an order. If it has already been dispatched, a shipment recall may not be possible; we will explain the available return options. If AQUON cannot fulfil a prepaid order, the amount collected for the unfulfilled items will be refunded.

Nothing in this policy limits your rights under applicable consumer law, including remedies for defective, unsafe, misdescribed or incorrectly supplied products. Any more generous return promise made when you placed your order will be honoured.

AQUON is operated by Kiyas Lab Private Limited, CIN U47219DL2025PTC459738. Registered office: Unit No. 201, 203 & 204, 2nd Floor, GD-ITL Northex Towers, A-9 Netaji Subhash Place, Pitampura, Delhi – 110034, India. Customer care: care@drinkaquon.com · +91 8287350945.

Grievance officer

Suraj, Grievance officer
Email: care@drinkaquon.com
Phone: +91 8287350945

Please include your order number, contact details and the issue you would like us to resolve. We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, as required by applicable law. You may also use the consumer redressal channels available under Indian law.